The ideal Mountain Eatery Café Attendant for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Mountain Eatery Cafe team, facilitating a pleasant and efficient dining experience for our guests by listening to the guest and preparing the items as well as ensuring that the station is adequately stocked to ensure a smooth and quick service.

WHAT WE EXPECT FROM YOU:

• Take and relay food and beverage orders behind a food line
• Check on guest satisfaction
• Reports guest concerns to a supervisor and strives to correct any issues immediately.
• Provide food and beverage product knowledge
• Use proper serving techniques
• Cleans counters, equipment and general work areas.
• Replenishes foodstuffs and supplies in a cafeteria serving line, food bar or storeroom.
• Performs simple food preparation
• Reports needed supplies and equipment malfunctions for the purpose of notifying cafeteria manager of needed items and repair and/or replacement.

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures